Refund Policy
We are committed to a fair, transparent, and student-friendly refund process.
TutorWick refunds the fee paid in full if you ask after your first two paid classes, pro-rata for the unused classes from the third class onward, and not at all once a fifth class has been attended. Free trial classes, promotional offers, discounts, add-on classes, missed classes, payment-gateway charges and taxes are not refundable. Approved refunds reach the original payment method within 7–10 business days.
Last updated:
Refund scenarios at a glance
| Your situation | What you need to do | What you get back |
|---|---|---|
| You have only taken the free trial class | Nothing | Nothing to refund — the trial class is free and non-refundable |
| You stop before any fee has been paid | Nothing | Nothing has been paid. The fee falls due after your first two classes |
| You have completed your first two paid classes and do not want to continue | Request a refund before a third class is attended | A full refund of the fee paid |
| A fifth class has been attended | — | No refund. Requests cannot be processed once the fifth class has been attended |
| You missed a class without telling us in advance | Tell TutorWick before the class | The missed class is non-refundable |
| A TutorWick trainer missed your class | Nothing | The class is rescheduled at no additional cost — it is replaced, not refunded |
| Your fee included a promotional offer, a discount, or free/add-on classes | — | Only the fee paid is refundable. Promotional offers, discounts and free or add-on classes are not |
| Your payment carried gateway or bank charges, or tax | — | Payment-gateway and bank charges and any applicable taxes are non-refundable |
| You would rather reschedule than take money back | Ask when you make the request | Where possible TutorWick offers rescheduling or credit instead of a refund |
- Where to send a request
- support@tutorwick.com
- How it is paid
- To the original payment method
- How long it takes
- 7–10 business days, depending on your bank or payment provider
1. Free trial class
We offer one free trial class so parents and students can experience our teaching style. The trial class is completely free and non-refundable.
2. Fee payment
Please note that the fee is due after the completion of the first two classes to confirm your continued participation.
3. Satisfaction guarantee
- A full refund may be requested after the completion of the first two paid classes if you choose not to continue with the programme.
- If the third class or any subsequent class has been attended, refunds will be issued on a pro-rated basis, meaning only the remaining unused classes will be eligible for a refund.
4. Refund after four classes
You may request a refund after completing four classes, and we will promptly process the full amount.
Sections 3 and 4 are being reviewed together. If you are unsure which applies to you, email support@tutorwick.com before your fifth class and we will confirm in writing before you decide.
5. Refund limitation
Kindly note that refund requests cannot be processed once the fifth class has been attended, as we hope to have resolved any concerns by then.
6. Other important points
- Refunds are available only for the fee paid and not for promotional offers, discounts, or free/add-on classes.
- Missed classes without prior notice are non-refundable.
- Payment gateway or bank charges and any applicable taxes are non-refundable.
- Whenever possible, we may offer rescheduling or credits instead of refunds.
7. Refund requests and processing
- All refund requests must be sent to support@tutorwick.com.
- Approved refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.
- Refund requests
- support@tutorwick.com
8. Policy updates
TutorWick reserves the right to update this Refund Policy at any time. The latest version will always be available on our website.
Common questions about refunds
Can I get a refund from TutorWick?
TutorWick issues a full refund of the fee paid if you request one after your first two paid classes and before a third class is attended. From the third class onward a refund is pro-rated to the unused classes, and no refund can be processed once a fifth class has been attended.
What happens if my tutor cancels?
Every class a TutorWick trainer misses is rescheduled at no additional cost to you. Classes a student misses without prior notice are non-refundable, so tell TutorWick as early as possible if a class cannot go ahead.
how missed and make-up classes work
How long does a TutorWick refund take?
Approved refunds are processed to the original payment method within 7–10 business days, depending on your bank or payment provider. Refund requests are sent to support@tutorwick.com.
Questions about a refund
We’re here to help!
- info@tutorwick.com
See also our Privacy Policy and our Terms & Conditions.
Fairness. Transparency. Better Learning.